Refund and Returns Policy
Effective Date: December 13, 2024
At Havox, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy outlines the process for returning items and receiving refunds. Please read the following terms carefully.
1. General Return Policy
We offer a 30-day return policy for all purchases made on our website. If you are not fully satisfied with your lipstick, you can return it for a full refund or exchange within 30 days of the purchase date. The returned products must be in their original, unused condition and in the original packaging.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@havox.site to request a return. Include your order number, the reason for the return, and the product(s) you wish to return.
- Return Authorization: We will provide you with a return authorization number and instructions on how to return the items.
- Ship the Item: Once you receive the return authorization, package the item securely and ship it back to us at the address provided in the return instructions. Please ensure that the product is in its original, unused condition to qualify for a full refund.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
4. Exchanges
If you would like to exchange a product for a different shade or item, we are happy to accommodate your request. Please follow the return process outlined above and then place a new order for the item you would like to receive. The returned product must meet our return criteria for an exchange to be processed.
5. Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately. We will provide a return label for the defective item and either offer a full refund or send you a replacement product at no extra charge.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used products (unless defective)
- Gift cards or promotional items
- Sale or clearance items
Please carefully review your order before completing the purchase.
7. Late Returns
Any returns received after the 30-day period will not be eligible for a refund or exchange. We encourage you to inspect your products upon receipt and initiate returns as soon as possible if necessary.
8. How to Contact Us
If you have any questions or need assistance with a return, please contact our customer service team at:
Havox
Street: 7829 State 22 Rte, West Chazy, New York
Phone: (512) 671-8617
Email: info@havox.site
Website: havox.site
We value your business and strive to make every shopping experience a positive one. Your satisfaction is our top priority.