Sales Policy

Effective Date: December 13, 2024

At Havox, we are dedicated to providing a seamless and secure shopping experience. Our Sales Policy outlines the terms and conditions related to purchases made on havos.site. By using our website to place an order, you agree to the following terms and conditions, which ensure the smooth processing of your orders and help protect both parties involved.

1. Product Availability and Pricing

We strive to keep all of our products in stock and available for purchase. However, due to the nature of e-commerce, there may be times when a product is out of stock or unavailable for purchase. In such cases, we will inform you as soon as possible and issue a full refund for the unavailable item.

  • Pricing: All prices on the havos.site website are listed in USD unless otherwise indicated. Prices are subject to change without notice. While we make every effort to ensure accurate pricing, we reserve the right to correct any errors in pricing or description at any time. If a product is listed at an incorrect price, we will notify you of the correction and allow you to confirm your order at the updated price or cancel it for a full refund.

2. Order Placement

To place an order on our website, you must provide accurate and complete information, including your name, billing and shipping addresses, phone number, and payment details. You must be at least 18 years old to place an order with us. By submitting an order, you authorize us to process the payment and fulfill your order.

Once your order is received, you will receive an order confirmation email. This email does not constitute acceptance of your order but serves as an acknowledgment that we have received it. The acceptance of your order is confirmed when we ship the product to the address provided.

3. Payment Methods

We accept a variety of payment methods to accommodate our customers:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay (if available in your region)

Please note that all payments are processed securely. If we encounter any issues with your payment, we will contact you to resolve the problem before processing your order.

4. Shipping and Delivery

Shipping Costs: Shipping fees are calculated at checkout based on your location and the size of your order. We offer various shipping options, including standard and expedited shipping.

  • Order Processing: Orders are processed within 1-3 business days of receiving payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Times: Delivery times vary based on the shipping method chosen and the destination. Typical delivery times range from 5-10 business days for domestic orders and 7-14 business days for international orders.
  • Shipping Delays: While we strive to ensure timely delivery, Havox is not responsible for delays caused by the carrier, customs, or unforeseen events.

5. International Shipping

We offer international shipping to a wide range of countries. Additional customs fees, taxes, or import duties may apply depending on the country of delivery. These fees are the responsibility of the customer, and we recommend that you check with your local customs office for more details before placing an international order.

6. Order Modifications and Cancellations

Once your order is placed, it enters our processing system, and changes cannot be made. If you need to make a modification or cancel your order, please contact our customer service team immediately. We will do our best to accommodate your request, but once the order has been shipped, it cannot be altered or canceled.

7. Sales Tax

Sales tax is applied to orders in accordance with the laws of your state or country. The applicable tax amount will be calculated at checkout.

8. Promotions and Discounts

From time to time, Havox may offer promotions, discounts, or coupon codes. These offers are subject to specific terms and conditions and are valid only for a limited time. Promotions cannot be applied to previously placed orders or combined with other discounts unless otherwise specified.

9. Risk of Loss

All products purchased from Havox are made pursuant to a shipment contract. This means that once your order has been shipped, the risk of loss and title for such items pass to you. If your order is lost or damaged during shipping, please contact us immediately, and we will assist in resolving the issue.

10. Customer Service

If you have any questions or concerns regarding your order, our customer service team is available to assist you. Please reach out via email at info@havox.site, or call us at (512) 671-8617. We are committed to resolving any issues as quickly as possible.

11. Limitations of Liability

Havox is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability is limited to the amount you paid for the product in question.